All our LED products come with a warranty as standard. Most of our LED lighting products come with a 3 year standard warranty. Items with a 5 year warranty will be clearly stated in the product description
In the event that a product becomes faulty under the warranty period, please contact us with your order reference number and invoice
At LED Saving Specialist we believe that customer satisfaction and customer care is of the utmost importance, for this reason we offer a 14 DAY NO QUIBBLE RETURN POLICY on all items. In the unlikely event that you are dissatisfied with any of our products; a refund will be issued.
You will be able to return any unused goods within 14 days of purchase for refund minus any delivery costs. The goods must be unused and in their original unopened packaging. You must contact the supplier prior to a return to obtain an authorised returns number which must be enclosed with your details in the package. We recommend that you use a courier with a recorded delivery service for your protection as we cannot be held responsible for goods not received.
If you receive any items incorrectly you must contact us to obtain an authorised returns number. Please check all orders are correct before signing for your consignment as we will not be held liable after this. When returning items we recommend you make a copy of any emails and invoices for your own reference.
In the unlikely event that goods are delivered damaged or faulty you must contact us to obtain an authorised returns number and we will arrange for the goods to be collected from you and a replacement sent upon receipt of the original faulty/damaged goods.